In addition to routine primary care services, Pineapple Health focuses on all things anti-inflammatory including cardiometabolic preventive care, cholesterol management, and allergy treatments. (Environmental testing is now included as part of our comprehensive physical.)

Dr. Chan is a board-certified family physician who had completed advanced preventive medicine training. In particular, Dr. Chan is a Lipidologist (lipid- and cholesterol-related disorders specialist) of which there are only a few in the state of AZ. Among other credentials, Dr. Chan anticipates becoming the first in AZ to achieve simultaneous board certification status in both Integrative Medicine and Lipidology, thus creating the field of Integrative Lipidology.

As an integrative physician, Dr. Chan does practice holistically. Due to the nature of insurance-based medicine, Dr. Chan only provides basic integrative holistic medical services. Once again, for those who aspire comprehensive integrative care, Dr. Chan recommends joining his Integrative Age Management Medicine practice at Rejenesis. Procedures such as medical acupuncture and intravenous nutrition are not routinely covered by most insurance plans in AZ and are therefore only offered at Rejenesis.

As a medical practice that focuses on quality, in general our wait time and time spent with patients score better than the national average of 45-minutes wait and 8-minutes visit.

Those companies that pay generally suggest that they are in favor of preventive care. In fact, there is a trend that insurance companies may reward patients as they engage in healthier behavior by becoming more proactive in prevention.

Certainly. Many patients do choose to combine their physicals with other medical concerns such as prescription refills and/or acute care needs. Besides what are being offered during the physical, any additional problems identified and/or addressed will be billed accordingly.

Despite the fact that more insurance companies are embracing a preventive and holistic approach to healthcare, many still consider certain requested items as medically unnecessary or experimental, and thus they will become your responsibility.

Even though telemedicine may one day become the standard of care, current medical practice still require you to be seen at the office so we may appropriately bill your insurance.

Most medications have side effects; many of which require regular laboratory follow-ups, and we do believe that monitoring our patients at least every 6 months would constitute good continuity of care.

Although certain EHR companies are granting patients some access to their records, this has not yet been a widely adopted practice in the industry. At this time, we will be glad to provide you with copies of your records upon request.

In AZ, general consent is generally considered to be given when you schedule your appointment. Specific consent is only required when the procedure to be performed is not routine and has specific non-routine risks or potentially harmful side effects.

Please contact (602) 424-7967 (local) or (877) 845-2969 (long distance) for all billing issues.

In general, positive and constructive feedback are helpful and are always welcome; however, negative and destructive comments that are in direct conflict with our Office Policies and/or Financial Policies simply suggest that our practice may not be the right one for you

Please understand that we will continue to do our best to provide quality and beyond-the-standard medical care to all our patients; however, our providers and staff are compensated based on time spent and services rendered and cannot necessarily guarantee desired outcomes. Disputes will be handled by our billing service with appropriate legal authorities and collection agencies